Team Geddie was engaged to conduct a Year End Quality Improvement project during the COVID-19 resurgence. Our contractual goal was to engage 500 enrollees to educate, empower, and schedule retinal eye exams. These retinal eye exams were coordinated and scheduled at participating DC provider practices. To alleviate the need for an ophthalmologist and the discomfort of eye dilation, Team Geddie utilized the Eyenuk’s EyeArt® artificial intelligence (AI) System. The AI system takes non-intrusive, highly accurate photographs of the retina and electronically sends them to the member’s Primary Care Physician for review and diagnosis.

In the two months of the project, Team, Geddie made a over 2,000 calls and text messages to the 500 members. Of the 125 members scheduled, 55 received eye exams at either the offices of 10 provider practice partners or the 10 community partners during the scheduled clinics. These partners included faith-based sites, local grocery pharmacies, and community sites. Team Geddie worked with the Medicaid transportation provider(s) by scheduling the pick-up and drop-off of members with transportation challenges. Working with the Medicaid plan, Team Geddie provided a red-carpet enrollee experience with vendor incentives to encourage members to attend the clinics.